When can I expect a response?

Please note, when you submit a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances.

You may not get a reply on the weekend.

While we still try to get back to you same day, please understand that there are certain circumstances that may create a back log.

Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.