Any ticket you submit will be replied to. It is impossible for a ticket to go unanswered.
Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you.
If you have a delay in your response time out side of the times posted, you can email: firstname.lastname@example.org
Finally, when creating a support ticket, please be as detailed as possible. Give the product, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem.
Feel free to include any screen shots or video you made to show the problem. We look forward to helping you with your problem.